The INFO Project

Ordering Policies for Documents & Photos

Document Delivery Policy

You can request full-text copies of most documents cited in END VIOLENCE against Women. Requests are processed during business hours of 8:00 am-5:00 pm EST (0800-1700). INFO documents are free of charge to individuals or institutions in developing countries. All other requests cost $15 per document.

United States Copyright Law

INFO provides documents in accordance with the United States Copyright Law. These restrictions apply to the document copy that a requester receives. Please review the following:

WARNING CONCERNING COPYRIGHT RESTRICTIONS

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials.

Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One specified condition is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement.

To order documents from One Source:

1. Check your local library or information center for the document. It can be ordered if it:

   • is not available locally
   • is not a commercially published book, and
   • is less than 100 pages in length
   
   
2. Limit your request to 15 documents or fewer. Requests for more than 15 documents must be split into multiple requests. One Source will process one document request for a maximum of 15 documents per customer per day. One Source cannot provide rush service.
3. Find the six digit Document Number for each document.
4. Choose your delivery mode:
   • Electronic Document Delivery. This service is NOT available for individuals or institutions in developed countries.
     Requests are processed within 5 working days from date received. Older documents are stored at other locations and it will take longer to process those requests.

     Your document will be sent to you as an e-mail attachment in the Adobe Acrobat Portable Document Format (PDF). You need full Internet access, including an e-mail account that can receive large file attachments, and the Adobe Acrobat Reader software to view and print the documents we send. In order to view the attachments you must use the Adobe Acrobat Reader software, which is available free at: http://www.adobe.com

   • Mail Document Delivery
     You will receive a photocopy by airmail. Requests are processed within 5 working days from date received. Please allow up to 6 weeks for airmail delivery. 
5. Complete a document delivery order using the One Source Order process handled through the online shopping basket.

Photo Delivery Policy

The images are intended for journalistic, documentary use. If your request is for illustrative purposes, you may be asked to provide additional information and/or a draft of your material, substitute original selections with more relevant alternatives, meet other conditions of use, or utilize a more appropriate photo resource such as a commercial stock photo agency.

Please allow 1-3 business days for us to process your request. If you are submitting an urgent request, please indicate your deadline on the request form, and we will do our best to rush your request. In most cases, we are able to process last minute requests the same day they are received. If your request is approved, you will receive an email with instructions to download free copies for one-time use.